Privacy Policy

1. Information We Collect

Depending on how you use the Service, we may collect:

• contact information such as your email address;
• subscription and billing information;
• project files, documents, drawings, and other content you choose to provide while using the Service;
• technical information such as browser type, operating system, device information, IP address, diagnostic information, and similar technical data;
• usage and analytics information;
• communications you send to us, including customer support requests.

2. How We Use Information

We may use information to:

• provide, operate, and improve the Service;
• authenticate users and manage subscriptions;
• process payments;
• provide customer support;
• maintain security and prevent fraud;
• develop new features;
• improve the Service, including by training our models;
• comply with legal obligations;
• enforce our agreements.

3. Your Information

We do not sell your personal information.

We do not share your project files or other content with third parties, except our service providers as described below.

We do not share your project files or other content with other users except where necessary to provide features you choose to use, where you direct us to do so, or where required by applicable law.

Cloud Content is stored with our hosting and infrastructure provider. Projects you keep only in your browser stay on your device, and signing out removes your projects and device library from that browser. Projects you keep only in your browser are not used for training.

4. Third-Party Service Providers

We may share information with trusted third-party service providers that assist us in operating the Service, including providers of:

• payment processing;
• hosting and infrastructure;
• analytics;
• email delivery;
• customer support;
• security and fraud prevention.

These providers may process information on our behalf only as necessary to provide services to ZapSketch.

5. Cookies and Similar Technologies

The Service may use cookies, browser storage, and similar technologies to operate the Service, maintain sessions, remember preferences, improve functionality, enhance security, and collect analytics.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, enforce our agreements, and protect the security and integrity of the Service.

If you sign in, we keep your Cloud Content (projects, plan files, device library, and workspace details) for as long as your account exists, subject to the inactive free account rule in our Terms of Service. When you delete your account, we delete your Cloud Content; copies may remain in backups for up to 30 days.

7. International Processing

Information may be processed or stored in countries other than your own, including countries with different privacy laws.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including rights to request access, correction, deletion, or other rights provided by law.

Requests may be submitted using the contact information below.

10. Children's Privacy

The Service is not intended for children below the age required by applicable law to consent to the processing of their personal information.

11. Changes

We may update this Privacy Policy from time to time.

The latest version will always be available on this page, and continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy where permitted by law.

12. Contact

Questions regarding this Privacy Policy or privacy requests may be sent to:

privacy@zapsketch.com